How do I add a separate billing address to my account?

My credit card bills to a different address than the address I have on my account? Can I add a separate billing address to my account so my credit card charges don't get declined? Yes - please follow these steps: Logon to the Client Portal (how to can be found here: How do I logon to [...]

How do I find or reset my Control Panel password?

========= QUESTION --------- How do I look up or reset my Helm (Windows Hosting Account Control Panel) password?   ========= ANSWER --------- Logon to the Client Portal http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/  Select the Products link Select the View Details button next to the web site hosting account you are working with Scroll down to the Login Details section Use [...]

How do I grant another user access to my account?

========= QUESTION --------- How do I grant another user access to my account? How do I let someone else logon to my account?   ========= ANSWER --------- Logon to the Client Portal (http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/) Click Edit Account Details under your name at the top rightClick Contacts/Sub-AccountsSelect Add New Contact from the drop down listFill in the [...]

By | 2017-12-01T23:47:48+00:00 May 17th, 2011|anySiteSolutions.com, Client Portal|0 Comments

How do I cancel my Web Site Hosting account?

========= QUESTION --------- How do I cancel my web site hosting account?   ========= ANSWER --------- Logon to the Client Portal (http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/) Click My ServicesClick the View Details button next to the account you are cancelling Click the Request Cancellation button near the bottom of the page We will respond to you via email to [...]

How do I view or update the NameServer entries for my domain name?

QUESTION  How do I view or update the NameServer records / entries for my domain name registration?  ANSWER Domain Registered with anySiteHosting.com If you registered your domain name direct with anySiteHosting.com, then you can follow these simple instructions: Logon to the Client Portal (http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/) Click the My Domains link Click the View Details button next [...]

How do I view or search all of my tickets?

How do I view all of my support tickets? How do I search the content of my support tickets?   Logon to the Client Portal at https://portal.anySiteSolutions.com (How to: http://www.anySiteSolutions.com/how-do-i-logon-to-the-client-portal/) Click the Tickets link near the top of the page, or click the Support option, and then select Tickets. You will now be presented a view of [...]

By | 2017-12-01T23:47:48+00:00 May 14th, 2011|anySiteSolutions.com, Client Portal|0 Comments

How do I control who gets invoices, ticket responses or other emails?

========= QUESTION --------- How do I control who gets invoices, ticket responses or other emails from the Client Portal system?   ========= ANSWER --------- Logon to the Client Portal (How to logon to the Client Portal: http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/) Click Edit Account Details under your name at the top rightClick Contacts/Sub-AccountsSelect the Contact you wish to work with [...]

By | 2017-12-01T23:47:49+00:00 May 10th, 2011|anySiteSolutions.com, Client Portal|0 Comments

What is my password?

========= QUESTION ---------What is my password? Why do I have so many passwords?  How do I logon to the system?   ========= ANSWER ---------The fact is, due to our best of breed systems, there may be at any one time, several separate but complimentary systems that you will need to log in to. Each of [...]

Welcome to the new Client Portal

We are rolling out a new Client Portal solution to better serve our client needs in support, billing, and order fulfillment. Some exciting new features of this powerful new system include: online invoicing and payment options, trouble ticket system, domain and account management abilities. The new Client Portal system.can be accessed directly from the newly [...]

How do I add or update a credit card on my account?

========= QUESTION ---------How do I add a credit card for payment on my account? How do I update my credit card information used for payment?   ========= ANSWER ---------Logon to the Client Portal(How to logon to the Client Portal: http://www.anysitesupport.com/how-do-i-logon-to-the-client-portal/ ) Click the "Hello <your name>" link at the top right of the Client Area Click the [...]

By | 2017-12-01T23:47:50+00:00 April 25th, 2011|anySiteSolutions.com, Billing, Client Portal|0 Comments