How do I configure a Remote VPN connection to my network?

We have a fully managed network with, and need to remotely connect to the network while offsite, is this possible? Yes!

Some benefits of this type of connection:

  1. You are essentially remotely putting your computer back inside your office walls and behind your secure firewall.
  2. Secure browsing from a public location, by routing all traffic over your secure VPN tunnel back to your office before going to the Internet.
  3. Remote access to ALL local resources: File Shares, Printers, Scanners, Phones, fellow users, etc.
  4. Enjoy Remote Desktop connection to your local computer while offsite.


Getting started

Please contact your dedicated representative at to collect the following information:

  1. Username
  2. Password
  3. Server Name / Address
  4. Pre-Shared Key


Windows 10

  1. Settings, VPN, Add VPN Connection
  2. VPN Provider: Windows (built-in)
  3. Server name or address: <clientdomain>
    Please confirm this address with your dedicated rep at
  4. VPN type: L2TP/IPsec with pre-shared key
  5. Pre-shared key: (please contact for your key)
  6. Type of sign-in info: User name and password
  7. User name: (please contact for your username)
  8. Password: (please contact for your username)
  9. Remember my sign-in info: CHECKED

Double-check these settings:

  1. Control Panel, Network & Sharing settings, Change Adapter Settings
  2. Right-click the L2TP adapter, then go to Properties > Security.
  3. Under Type of VPN, select Layer 2 Tunneling Protocol with IPsec.
  4. Click Advanced Settings. Select preshared key for authentication and enter it.
  5. Make sure to have the option of Allow these protocols enabled and mark the checkbox for Check Microsoft CHAP Version 2 (MS-CHAP v2), as shown in the screenshot below.



  1. System Preferences, Network
  2. Click plus button at bottom left
  3. Configuration: Add Configuration
    -Name: any descriptive name
    -Create button
  4. Server Address: <clientdomain>
    Please confirm this address with your dedicated rep at
  5. Account Name: enter your username
    (please contact for your username)
  6. Authentication Settings… button:
    -Password: (please contact for your password)
    -Shared Secret: (please contact for your key)
    -OK button
  7. Apply button


Please contact for further support –