Q. How do I Transfer a Phone Call? Many of our customers prefer to use the Park feature to transfer calls within the office. Please review the How do I Park a Phone Call section below for details. Transfer a Call While on the call, ask your caller to please hold, and press the Transfer [...]
Before performing these steps, please be certain you do not need to first do a backup of the email account contents currently available to you in Outlook. Removing an account from Microsoft Oultook is irreversible, and any content you have downloaded in that email account will be PERMANENTLY deleted. Please contact us for assistance if [...]
How do I use Password Manager on the Client Portal? Please login to the Client Portal (How do I logon to the Client Portal?) Once you have logged on, you can click the Password Manager (note: not Change Password) option under the Hello, (your name)! (or for some accounts it just reads "Hello!") at the [...]
How Do I Manage My Voicemail? Use Your Email to Listen to Your Voicemail Voicemail messages arrive in your Inbox as audio file attachments. (change the email address voicemails are sent to by following the steps in the Elevate App section below) To listen to a voicemail message, open the attachment to play the [...]
Q. Copy and paste between my RDP session and my local desktop is not working. A. There are settings within each configured RDP connection to allow for copy and paste between the RDP session and the local desktop client, but sometimes this just doesn't take. If this is the case, the next fix [...]
How do I add my email account to my Android tablet or smart phone? The steps vary quite a bit across various differing Android devices, and software versions, but the basics are: Touch the Settings icon Select Account Touch Add Account Select Personal (IMAP) When prompted for email or user and password, enter your full [...]
Why is there a charge on my invoice for hardware we are not keeping? Sorry about any confusion here! During a project timeline, we may loan certain items to you while we work to install the approved equipment. This may happen when there is a delay in shipping timelines, a return for a warranty item, [...]
Our Directory Listing service allows you to submit a phone number for listing in several national directory listing databases. Many directory assistance providers use these national databases for their listing information. Most national databases will pick up the information within 6 to 8 weeks. Numbers must have completed porting before you may request a directory [...]
Our QuickPay system can be accessed very easily at https://pay.anySiteSolutions.com where you can easily enter the amount you wish to pay, your credit card information, and invoice number, and quickly pay without having to logon to the Client Portal system. Customer Portal - Pay Online You may also logon to the Client Portal system [...]
There are a couple of steps to reset some of the underlying power controllers and firmware on a Mac Computer. This has become even more important to know now that batteries are internal and non-removable. - MacBooks with a non-removable battery Shut down your Mac. On your built-in keyboard, press and hold all of these [...]