Voicemail Cheat Sheet

How Can I Check My Voicemail?


You can check voicemail both over the phone or in your email.
By default all email will be sent to you via email as an audio attachment.

To listen to voicemail from your email:

First, make sure you have set up headphones or speakers on your computer and adjusted the volume.

Voicemail messages arrive in your Inbox as message attachments. You can view or change the email address for sending voicemail to (see below).

To listen to a voicemail message, open the attachment to play the file.


To listen to voicemail over the phone:

Using your desktop phone, dial your own extension and enter your PIN code when prompted.

– OR –

From any desktop phone on the account dial *EXT (example: *100)

– OR –

From an outside line call your phone number and when the voicemail greeting begins, press #
Follow the voice prompts:
Please enter your extension, Press # when done.”
Please enter your PIN code. Press # when done.”


Note: When listening to a voicemail message using your phone, you have the following options available:

  • 1 – listen to new voicemail
    • during VM playback
      • 1 – replay the current message
      • 2 – delete the VM
        • 5 – confirm deletion
      • 3 – mark message as unheard
      • 4 – skip current message
      • 5 – callback the sender of voicemail
      • 6 – forward voicemail to the extension
      • # – skip the playback of message details
    • after VM playback
      • 1 – replay the current message
      • 2 – delete the VM
      • 3 – mark message as unheard
      • 4 – skip current message
      • 5 – callback the sender of voicemail
      • 6 – forward voicemail to the extension
  • 2 – listen to old messages
    • during VM playback
      • 1 – replay the current message
      • 2 – delete the VM
        • 5 – confirm deletion
      • 3 – mark message as unheard
      • 4 – skip current message
      • 5 – callback the sender of voicemail
      • 6 – forward voicemail to the extension
      • # – skip the playback of message details
    • after VM playback
      • 1 – replay the current message
      • 2 – delete the VM
      • 3 – mark message as unheard
      • 4 – skip current message
      • 5 – callback the sender of voicemail
      • 6 – forward voicemail to the extension
  • 3 – personal options
    • 1 – record voicemail greeting
    • 2 – change PIN
    • * – return to VM list
By | 2019-11-30T18:33:18+00:00 November 30th, 2019|anySiteSolutions.com, Documentation, Telephone, Telephones|0 Comments